Telehealth centers exist to fill a gap in health services for many people. Groups such as senior citizens, those with travel limitations and rural populations benefit from the use of telecommunication technology to enhance the delivery of their care. Telehealth centers can reduce the cost and time burden of travel for patients, identify health risks sooner and increase access across the board to healthcare.
Findlay’s Telehealth Center operates through the combined efforts of its full-time staff, local pharmacists and the University of Findlay. They work to serve patients who need extra care and assistance in medication therapy management and chronic care management. University of Findlay students working under the supervision of the staff of licensed pharmacists communicate with patients in a variety of ways. The Center keeps track of patient’s medications and identifies medication interactions or lifestyle choices that may cause further issues with their illness.
In 2014 Dr. Erin Thompson, assistant professor of pharmacy practice, proposed the idea for the Center to fill an experiential learning need which many universities lack. With the help of a few Graduate Assistants and Megan Conaway, Thompson opened the Center. Upon opening, the Center worked with 800 patients through a southeast Ohio pharmacy contract. Today, the Center provides assistance to more than 30,000 patients via video conferencing, telephone and internet. A Chronic Care Management component was added in November 2017 with planned expansion to transitional care and a variety of other clinical support services in order to continue their goal of providing patients the best service possible.
“To provide patients with services that resolve medication-related and health-related problems, and to simultaneously prepare student pharmacists dedicated to improving patients lives through practice, service and research.”
"The education offered to the patients has such an impact on their life. People are so grateful when you reach out to make these calls and become an advocate in their medical care."
"Telehealth is a mechanism whereby you can cost effectively increase your bandwidth to deliver services and increase connectivity with patients to improve access to comprehensive, quality patient care services and improve health outcomes. "
A GREAT PLACE TO WORK. A GREAT PLACE TO RECEIVE CARE.
Telehealth Director Sothea Phon earned her certificate in Medication Therapy Management through the American Pharmacist Association and has also achieved her certificate in Chronic Care Management. She began working at the Telehealth Center in May 2017.