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Our Services

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Medication Therapy Management

Providing patient-centered focus of care to reduce medication errors and cost.

By utilizing MTM services, patients empower themselves to take a larger role in their own health care planning. They will work with their physician, other health-care providers and a Findlay Telehealth Center employee to create an accurate record of their health and medication history. By evaluating current and previous medications in addition to lifestyle factors, MTM employees help patients understand their medication regimens and identify possible drug interactions.

Medication therapy management services are meant for any patients with new or existing medications that could cause medication-related issues. They can be referred by a physician or a health plan, or can request it themselves if they suspect adverse effects from their medication. How often a patient is consulted by an MTM employee is dependent on the complexity of their medication regimen.  Patients may have one consultation or a series of appointments with their designated employee.

How it works

According to the American Pharmacist Association (APhA)*, the MTM service model is comprised of the following elements.

  • Medication therapy review (MTR)
  • Personal medication record (PMR)
  • Medication-related action plan (MAP)
  • Intervention or referral
  • Documentation and follow-up

MTM service begins with an MTR and PMR. This is when a Findlay Telehealth employee interviews the patient via phone call or video conference to gather a patients medication history, including prescription medication, nonprescription medication, herbal products and other dietary supplements. Additionally, general information about the patient such as their health stats, cultural values and quality of life is gathered to gain a full understanding of the patients’ health. This information is then used to identify the root of medication-related problems and develop solutions for resolving them through a care-plan, which encompasses all health-care providers, and a MAP, which is used solely for pharmaceutical needs.  Over the course of the Telehealth Center employee’s relationship with the patient, they may identify times when the patient should be referred to a different healthcare provider. The final part of the MTM service model is documentation and follow up. Communication between the pharmacist and patient, any recommendations made, and the patient history is all documented using consistent professional documentation. This helps to facilitate communication between all health-care providers and create a better patient-experience in the future.

*American Pharmacists Association and National Association of Chain Drug Stores Foundation, “Medication Therapy Management in Pharmacy Practice: Core Elements of an MTM Service Model,” Version 2.0, March 2008, http://www.pharmacist.com/AM/Template.cfm?Section=Home2 &TEMPLATE=/CM/ContentDisplay.cfm&CONTENTID=15496.


Chronic Care Management

Building a system of support to empower patients living with chronic pain.

According to the Center for Disease Control, chronic diseases are defined as conditions that last 1 year or more and require ongoing medical attention or limit activities of daily living or both. Chronic diseases such as heart disease, cancer, and diabetes are the leading causes of death and disability in the United States. They are also leading drivers of the nation’s $3.3 trillion in annual health care costs.*

Patients living with chronic conditions need care that fits their needs. Pharmacists are paired with a patient that they work with continuously over several months. They address the concerns and issues that arise from specific diseases as opposed to general healthcare. This unique experience allows patients to build a relationship with their pharmacist as well as understand how their ailment will progress over time.

* National Center For Chronic Disease Prevention and Health Promotion (nccdphp)